Our Careteam

Our Care Team

Team Photo


Director of Hospital Administration
Dawn was very young when she first realized that she wanted to work in the animal-care field someday. She knew that her passion for pet care and her natural people skills would serve her well! Now, Dawn has been a member of the Cross Creek Animal Hospital family for more than 16 wonderful years—she looks forward to continuing to serve the area’s pets and animal owners as the clinic’s Director of Hospital Administration.

Dawn grew up in Colorado and Vermont and first began her journey in animal medicine as a Kennel Assistant. After about a year, she became a receptionist in the same hospital, a position she would enjoy for many years to come. In 2002, Dawn joined the team here at Cross Creek Animal Hospital and has been benefiting the pet owners of the Fayetteville area ever since.

When she isn’t tending to her administrative duties here at the clinic, Dawn can be found enjoying the great outdoors, exercising with her husband, or relaxing with her family and pets. She has a Boxer, Loki, who makes Dawn smile on a daily basis, as well as a loveable cat named Johnny Cash.
Head of Client Services
Jackie comes from a long line of animal-lovers, and her family fostered multiple litters of puppies throughout Jackie’s childhood years. She’s always harbored a deep appreciation for the joy that our animal companions bring! For Jackie, making a difference in the lives of others’ pets is a dream come true.

Originally from Warren, Michigan, Jackie started working part-time at a boarding facility while she was still in high school. By the time she was earning her Bachelor’s degree at Michigan State University, she was serving as the facility’s full-time manager during summer breaks! When Jackie relocated to Fayetteville, she joined the team here at Cross Creek Animal Hospital in October 2015 as the Head of Guest Services, then transitioned into her current position as Head of Client Services a few years later.

One of Jackie’s favorite parts of her job is educating the area’s pet owners about the importance of preventative care, especially heartworm, flea, and tick prevention. She also loves mentoring her employees to help others grow within the clinic setting. Jackie also likes that the field of veterinary medicine is always changing; new innovations, technology, and research means that she never stops learning!

Jackie has two pets of her own at home: Mindy, a rescued German Shepherd/Beagle mix, and Maverick, a rescued Australian Shepherd mix, who can often be seen coming to work with Jackie to attend doggie daycare.
Head of Guest Services
Mary was first shown the unconditional love of a pet by her childhood cat, Tigger. She never forgot the mental and physical benefits of having an animal companion in her life, or the bond that she felt with her beloved pet. Mary knew that she wanted to help those who couldn’t speak for themselves—that’s why she decided to serve pets and their owners on a daily basis as a member of the veterinary profession!

Mary was born and raised in Fayetteville, North Carolina, and also lived in Columbia, Missouri for a short time. There, her aunt served as the Executive Director for a large animal rescue facility, and Mary had the opportunity to get an up-close look at the world of pet care and rescue work. She was even mentored by several professionals and learned the ropes of animal adoption, foster care, handling feral animals, and large-scale rescue work—it didn’t take long for her to decide that this was the path for her!

Upon moving back to North Carolina, Mary started pet sitting and worked in a few doggie-daycare and grooming facilities, and also helped in the grooming department at a local PetSmart. After working at a larger boarding facility in Goldsboro for a time, she decided to expand her knowledge of animal care even further by diving headfirst into the world of veterinary medicine. Mary moved back to Fayetteville and was thrilled to join the Cross Creek Animal Hospital family in January of 2019 as the Head of Guest Services.

In her spare time, Mary enjoys playing volleyball, visiting the zoo, relaxing at the beach, and spending quality time with her family. She and her husband, Heath—a proud member of the U.S. Army who is stationed at Fort Bragg—share their home with a rescued Labrador, Tommy, who loves coming to work with Mary.