Our Careteam

Our Care Team

Our Care Team


Director of Hospital Administration

Dawn was very young when she first realized that she wanted to work in the animal-care field someday. She knew that her passion for pet care and her natural people skills would serve her well! Now, Dawn has been a member of the Cross Creek Animal Hospital family for more than 16 wonderful years—she looks forward to continuing to serve the area’s pets and animal owners as the clinic’s Director of Hospital Administration.

Dawn grew up in Colorado and Vermont and first began her journey in animal medicine as a Kennel Assistant. After about a year, she became a receptionist in the same hospital, a position she would enjoy for many years to come. In 2002, Dawn joined the team here at Cross Creek Animal Hospital and has been benefiting the pet owners of the Fayetteville area ever since.

When she isn’t tending to her administrative duties here at the clinic, Dawn can be found enjoying the great outdoors, exercising with her husband, or relaxing with her family and pets. She has a Boxer, Loki, who makes Dawn smile on a daily basis, as well as a loveable cat named Johnny Cash.

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Head of Client Services

Jackie comes from a long line of animal-lovers, and her family fostered multiple litters of puppies throughout Jackie’s childhood years. She’s always harbored a deep appreciation for the joy that our animal companions bring! For Jackie, making a difference in the lives of others’ pets is a dream come true.

Originally from Warren, Michigan, Jackie started working part-time at a boarding facility while she was still in high school. By the time she was earning her Bachelor’s degree at Michigan State University, she was serving as the facility’s full-time manager during summer breaks! When Jackie relocated with her husband to Fayetteville, she joined the team here at Cross Creek Animal Hospital in October 2015 as the Head of Guest Services, then transitioned into her current position as Head of Client Services a few years later.

One of Jackie’s favorite parts of her job is educating the area’s pet owners about the importance of preventative care, especially heartworm, flea, and tick prevention. She also loves mentoring her employees to help others grow within the clinic setting. Jackie also likes that the field of veterinary medicine is always changing; new innovations, technology, and research means that she never stops learning!

Jackie and her husband, Andrew—a member of the United States Army currently stationed at Fort Bragg—have one pet of their own at home: Mindy, a rescued German Shepherd/Beagle mix who can often be seen coming to work with Jackie to attend doggie daycare.

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Head of Guest Services

Tracey grew up right here in Fayetteville with her mother, three brothers, and the constant presence of the beloved family pets. She’s been an animal-lover all her life, and couldn’t be happier to give something back to the area’s pets and animal owners! Tracy is proud to serve as the Head of Guest Services here at Cross Creek Animal Hospital.

After a few years spent working in the retail industry, Tracey decided to take the plunge and dive headfirst into veterinary medicine. That’s when she signed on here at the hospital—Tracey started caring for pets in the clinic’s boarding area as a Kennel Attendant, a position she would hold for the next three years. In the spring of 2018, she accepted a position as Assistant Manager and then became Head of Guest Services a few short months later. Tracey’s favorite part of her work is the opportunity it provides to create bonds with the area’s pets; she makes it her mission to care for each and every visitor as if they were her very own.

When she isn’t overseeing boarding operations here at the hospital, Tracey can be found exercising and spending quality time with her family at home. For her, nothing beats enjoying the company of her two wonderful sons.

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